Servicing and Hire Administrator / Team Lead

Job: Servicing and Hire Administrator / Team Lead

Description

We are seeking to recruit an experienced administrator with excellent customer service and administration skills. The successful candidate will act as a Team Leader to the department and will also be responsible for overseeing department administration functions across our clients branches.

Key Responsibilities:

Manage the administration function of the department, ensuring that all servicing tasks are communicated and allocated to staff.
• Ensure the department maintains a high level of customer service.
• Ensure processes and standards are adhered to by servicing personnel and admin personnel.
• Review and approve HR and payroll related items (timesheets, holiday requests).
• Carry out staff appraisals.
• Ensure departmental compliance in accordance with the company quality assurance procedures.
• Organise and take part in Saturday service desk rota.
• Oversee the provision of a comprehensive administrative service across all workshops/hire departments and achieve timely, accurate information and high quality output ensuring all branches using the same processes and procedures.
• Manage and maintain the warranty process system, ensuring claims are made and payments received and reconciled.
• Deal with routine enquiries from customers, staff and visitors (i.e. by telephone, written correspondence, in person) and provide them with the relevant information or refer more complex, non-standard queries to the appropriate member of staff.
• Maintain and update all archive files both manual and computerised so that information is available in an organised fashion.
• Take responsibility for reconciling cash receipts, e.g. reconcile till float.
• Process purchase orders and invoices and assist in the monitoring of the Company’s/Department financial system.
• Process sales orders and invoices and assist in the monitoring of the Company’s/Department financial system.
• Prepare monthly reporting for Inverness branch and assist with branch monthly reporting if required.
• Assist with serving customers during very busy periods within the branch.
• Assist with dealing with customer complaints and queries.
• Assist with training staff as required through all branches with respect to standard company process.
• Provide on-the-job training to new employees and arrange training applicable to servicing for staff.

Required Skills:

Ability to work within and contribute to a team –
Internally: Daily contact by e-mail, telephone or in person, with other team members and other Company staff.
Externally: Daily contact with external sources by telephone
• A sound and patient approach to training.
• Excellent organisational and administrative skills, including managing time effectively.
• Good numeracy skills IT literacy and experience of Microsoft type packages with a confidence to learn new systems.
• Attention to detail.
• Proactive, enthusiastic, self-motivated.
• Ability to prioritise and multitask.
• Ability to work alone under own initiative and within a team.
• Responsible and reliable with a flexible attitude.
• Ability to delegate tasks.

Apply Now