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    Customer Service Administrator

    Inverness |

    Job: Customer Service Administrator

    permanent

    Posted: Nov 10, 2022

    Description

    Our prestigious client based in Inverness has an exciting opportunity for a Customer Services Assistant to join their busy, fast-growing team on a full-time, permanent basis.

    This role will include but not be limited to;

    • Responding to enquiries about products and services
    • Troubleshooting any orders which deviate from the automated process
    • Providing technical support and advice to customers regarding their service, including the creation of cases and keeping notes of all relevant actions taken
    • Liaising with suppliers to ensure efficient progression of orders and faults
    • Communicating progress of faults with customers and relevant departments

    Essential requirements;

    • Experience in a customer service environment, or other public-facing work (employed or voluntary)
    • Excellent communication skills, both verbal and written
    • Good problem-solving skills
    • Adaptable to change and comfortable working in a fast-paced environment
    • An interest in technology and keen to learn

    Desirable attributes;

    • Technical knowledge of routers, computers, and home networks
    • Experience in the telecoms industry
    • Data input experience

    Salary will be dependent on experience. If you are interested in this position, please contact Chloe at Global Highland.

    Apply by sending your CV and covering letter in Word format, quoting CSAHNCM13 using our Contact form  Available Here.

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    LOCATION
    Inverness
    SALARY
    (per Annum)
    JOB TYPE
    permanent - Full Time
    CATEGORY
    Telecommunications

    Chloe Miller

    Consultant
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