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    Servicing and Hire Administrator / Team Lead

    Inverness, Highland, Scotland | £25,000.00 – £27,000.00

    Job: Servicing and Hire Administrator / Team Lead


    Posted: Jun 19, 2023


    We are seeking to recruit an experienced administrator with excellent customer service and administration skills. The successful candidate will act as a Team Leader to the department and will also be responsible for overseeing department administration functions across our clients branches.

    Key Responsibilities:

    Manage the administration function of the department, ensuring that all servicing tasks are communicated and allocated to staff.
    • Ensure the department maintains a high level of customer service.
    • Ensure processes and standards are adhered to by servicing personnel and admin personnel.
    • Review and approve HR and payroll related items (timesheets, holiday requests).
    • Carry out staff appraisals.
    • Ensure departmental compliance in accordance with the company quality assurance procedures.
    • Organise and take part in Saturday service desk rota.
    • Oversee the provision of a comprehensive administrative service across all workshops/hire departments and achieve timely, accurate information and high quality output ensuring all branches using the same processes and procedures.
    • Manage and maintain the warranty process system, ensuring claims are made and payments received and reconciled.
    • Deal with routine enquiries from customers, staff and visitors (i.e. by telephone, written correspondence, in person) and provide them with the relevant information or refer more complex, non-standard queries to the appropriate member of staff.
    • Maintain and update all archive files both manual and computerised so that information is available in an organised fashion.
    • Take responsibility for reconciling cash receipts, e.g. reconcile till float.
    • Process purchase orders and invoices and assist in the monitoring of the Company’s/Department financial system.
    • Process sales orders and invoices and assist in the monitoring of the Company’s/Department financial system.
    • Prepare monthly reporting for Inverness branch and assist with branch monthly reporting if required.
    • Assist with serving customers during very busy periods within the branch.
    • Assist with dealing with customer complaints and queries.
    • Assist with training staff as required through all branches with respect to standard company process.
    • Provide on-the-job training to new employees and arrange training applicable to servicing for staff.

    Required Skills:

    Ability to work within and contribute to a team –
    Internally: Daily contact by e-mail, telephone or in person, with other team members and other Company staff.
    Externally: Daily contact with external sources by telephone
    • A sound and patient approach to training.
    • Excellent organisational and administrative skills, including managing time effectively.
    • Good numeracy skills IT literacy and experience of Microsoft type packages with a confidence to learn new systems.
    • Attention to detail.
    • Proactive, enthusiastic, self-motivated.
    • Ability to prioritise and multitask.
    • Ability to work alone under own initiative and within a team.
    • Responsible and reliable with a flexible attitude.
    • Ability to delegate tasks.

    Apply Now

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    Inverness, Highland, Scotland
    £25,000.00 – £27,000.00 (per Annum)
    permanent - Full Time
    Secretarial and Administration

    Kirsty Heughan


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