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    Credit Control Assistant

    Highland, Scotland | £10.90

    Job: Credit Control Assistant


    Posted: Jun 6, 2023


    We are seeking to recruit a Credit Control Assistant to join our client’s busy team. The successful applicant will ideally be able to demonstrate experience in a finance, administration or customer service role and will be well organised, methodical and able to meet deadlines.

    Clerical Support

    • Responding promptly and accurately to customer queries by email and telephone.

    • Sending account confirmation and overdue account letters by email and post.

    • Taking card payments over the telephone.

    • Scanning incoming correspondence.

    • Reviewing and Maintaining the accuracy of the customer database.

    Debt Collection:

    • Collecting company debts in a timely manner, by telephone in the first instance, followed up by email/letter/rep as appropriate.

    • Reviewing credit-held orders for release or action to bring to terms.

    Credit Assessment:

    • • Opening new accounts on our customer database. Verifying the details on credit application forms and checking and updating credit worthiness of both new and existing customers using Credit Safe.


    • • Maintain an accurate record of all communications with the customer, for reference of the credit controllers and for use in any legal proceedings.


    • Ability to maintain strong relationships with customers and colleagues.

    • Confident telephone manner and able to communicate on all levels in a positive, professional and diplomatic manner when liaising with others, verbally and in writing.

    • Accurate, efficient and organised with the ability to prioritise tasks as needed.

    • Be able to work under pressure and within key financial deadlines.

    • A versatile and flexible approach is required and the ability to work within a team.

    • A customer orientated view of this role, with good customer service skills, both internal and externally, is essential.

    • Proficient in Microsoft Excel and Word.

    • Understands the importance of data accuracy and confidentiality.

    • The ability to work with minimal supervision and make decisions relevant to the successful outcome and conclusion of the processes.

    • Demonstrates a desire to learn and develop new skills.

    • Ability to respond positively to new challenges and change.


    • Accredited Living Wage Employer

    • Pension scheme

    • Death In Service Scheme

    • Extra holidays (after one year)

    • Employee discount

    • Discretionary annual bonus, based on company performance

    Apply Now

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    Highland, Scotland
    £10.90 (per Hour)
    permanent - Full Time

    Kirsty Heughan


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