Job Title: Housing Officer (Temporary)
Location: Inverness
Salary: Equivalent to up o £50,000 per annum, depending on experience
Job Type: Temporary (Immediate start until end of November) | Full time

Key Responsibilities:

• Manage a designated tenancy patch, delivering a proactive and customer focused housing management service 
• Carry out tenancy sign-ups, terminations, tenancy changes and estate inspections 
• Conduct regular tenancy visits, property checks and sustainment support visits 
• Manage and investigate anti-social behaviour cases and neighbour disputes using early intervention and enforcement tools 
• Support allocations, viewings and void turnaround processes to minimise rent loss 
• Work closely with internal teams and external partners including local authority services, health professionals and support agencies 
• Support vulnerable tenants through safeguarding, tenancy sustainment and appropriate signposting 
• Maintain accurate records and ensure compliance with relevant housing legislation and organisational procedures

 

Requirements:
Essential

• Previous experience working as a Housing Officer or in a similar housing management role 
• Strong understanding of Scottish housing legislation and tenancy management processes 
• Experience dealing with ASB, tenancy sustainment and estate management 
• Excellent communication, negotiation and problem solving skills 
• Ability to manage a varied caseload independently 
• Experience working with vulnerable customers 
• Strong IT skills including Microsoft 365 and housing management systems 
• Full UK driving licence and access to a vehicle 
• Enhanced Disclosure Scotland clearance (or willingness to obtain) 
• CIH Level 4 (or working towards)

Desirable

• Experience within a Housing Association or local authority housing service 
• Knowledge of trauma informed practice 
• Experience attending multi agency meetings (e.g. MARAC / MAPPA) 
• Supervisory or mentoring experience

What's on Offer:

• Equivalent salary of up to £50,000 per annum, depending on experience
• Temporary contract until end of November to finish a maternity cover
• Monday - Thursday: 9 am – 5 pm 
• Friday 9 am – 4:30 pm 
• 1 hour lunch break 
• Hybrid working following training 
• Flexi-time policy available after training 
• Immediate start available

About You:

You are an experienced Housing Officer who enjoys autonomy, problem solving and delivering a high quality tenancy service. You are confident managing your own workload, engaging with tenants and partners and handling complex housing issues in a calm and professional manner.

How to Apply:
For any questions ahead of applying, contact Lauren