Location: Ross - Shire

Job Type: Full Time | Permanent

Salary: £25,000.00 – £34,000.00

Key Responsibilities

* Manage guest and travel partner enquiries via phone, email and online platforms in a timely, professional manner
* Build and maintain strong relationships with travel agents and external booking partners
* Process reservations accurately, ensuring guest details, preferences and special requests are recorded and communicated clearly
* Maximise occupancy and revenue through effective rate management and upselling of additional services and experiences
* Maintain up to date knowledge of availability, packages, events and on-site activities
* Liaise with operational teams to support smooth pre-arrival planning and guest preparation
* Maintain accurate records and ensure booking systems are kept fully up to date

Requirements

Essential
* Previous experience in reservations, hospitality administration or a similar customer focused role
* Strong organisational skills with exceptional attention to detail
* Confident written and verbal communication skills
* Experience using booking systems and Microsoft Office
* Ability to manage multiple enquiries and bookings simultaneously

Desirable
* Experience working within luxury establishments
* Understanding of rate management and upselling techniques

About You
* Highly organised with a proactive, solutions focused mindset
* Calm under pressure and able to manage a fast paced workload
* Passionate about delivering exceptional service standards
* Commercially aware with strong attention to detail

Apply Now
For more information, contact Lauren. 

Salary Benefits

* Salary: £25,000 - £34,000 per annum
* Benefits: Training, development and progression opportunities, plus the chance to be part of an ambitious and growing hospitality business
* Working Pattern: 45 hours per week, typically 9 am – 6 pm, including weekend working
* Career Development: Opportunity to grow within a developing luxury brand and gain exposure across multiple areas of the guest experience