Our client is a 5* hotel situated in the heart of the Scottish Highlands. The premises consist of a series of luxury cottages and suites. With its own private airfield, restaurant, whisky bar and unrivalled approach to detail, Currently in the process of building out one of the country’s leading hospitality businesses. With this in mind a unique requirement for a Reservations Administrator has become available 

Key Responsibilities

* Manage guest and travel partner enquiries via phone, email and online platforms in a timely, professional manner
* Build and maintain strong relationships with travel agents and external booking partners
* Process reservations accurately, ensuring guest details, preferences and special requests are recorded and communicated clearly
* Maximise occupancy and revenue through effective rate management and upselling of additional services and experiences
* Maintain up to date knowledge of availability, packages, events and on-site activities
* Liaise with operational teams to support smooth pre-arrival planning and guest preparation
* Maintain accurate records and ensure booking systems are kept fully up to date

Requirements

Essential
* Previous experience in reservations, hospitality administration or a similar customer focused role
* Strong organisational skills with exceptional attention to detail
* Confident written and verbal communication skills
* Experience using booking systems and Microsoft Office
* Ability to manage multiple enquiries and bookings simultaneously

Desirable
* Experience working within luxury establishments
* Understanding of rate management and upselling techniques

About You
* Highly organised with a proactive, solutions focused mindset
* Calm under pressure and able to manage a fast paced workload
* Passionate about delivering exceptional service standards
* Commercially aware with strong attention to detail

Apply Now
For more information, contact Lauren.dixon@globalhighland.com or call the office on 01463 725882 

Salary Benefits

* Salary: £25,000 - £32,000 per annum
* Benefits: Training, development and progression opportunities, plus the chance to be part of an ambitious and growing hospitality business
* Working Pattern: 45 hours per week, typically 9 am – 6 pm, including weekend working
* Career Development: Opportunity to grow within a developing luxury brand and gain exposure across multiple areas of the guest experience