Divisional Service Administrator and Team Lead

Job: Divisional Service Administrator and Team Lead

Description

Our multi-site client, a leading service provider, is currently experiencing an exciting period of growth and is looking for a skilled and motivated Administration Team Leader. This role offers the opportunity to work across multiple branches, ensuring high levels of customer service, operational efficiency, and process consistency.

Key Responsibilities:

• Manage the administration function, ensuring that all tasks are allocated efficiently to the team.
• Maintain and promote a high standard of customer service within the administration team.
• Ensure all processes and company standards are consistently adhered to by the team.
• Review and approve timesheets, holiday requests, and ensure proper scheduling.
• Conduct performance improvement meetings as needed, addressing issues to prevent escalation.
• Work with the Divisional Hire and Service Manager to conduct staff appraisals for the administration team.
• Ensure compliance with company quality assurance procedures across the department.
• Participate in the Saturday service desk rota and oversee administrative support across all workshops and hire departments.
• Manage and maintain the warranty claims process, ensuring timely payments and reconciliations.
• Handle routine enquiries from customers, staff, and visitors, providing relevant information or referring complex queries to the appropriate personnel.
• Maintain organized records, both manual and computerized, for easy access to information.
• Reconcile cash receipts, ensuring accuracy in the process.
• Process sales orders and invoices efficiently.
• Prepare monthly reporting for the Inverness branch and support other branches as needed.
• Assist with customer service during peak times and help resolve complaints and queries.
• Provide on-the-job training for new and existing employees, ensuring they are familiar with systems and processes.
• Contribute to the overall success of the department by taking on various administrative tasks as required.

Skills and Experience:

• Proven experience in managing or supervising an administrative team, with strong delegation skills.
• Excellent organisational and administrative abilities, including time management.
• Strong numeracy skills and IT literacy, particularly with Microsoft packages and the ability to learn new systems.
• A proactive, enthusiastic, and self-motivated individual with a keen eye for detail.
• Previous experience in training staff on systems and processes is highly desirable.
• Must hold a valid UK driving license and be willing to travel to other branches, with occasional overnight stays.
• Must be eligible to work in the UK and live within a commutable distance of Inverness.

If you would like to discuss in more detail please contact Lyndsey at Global Highland

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