permanent
Key Responsibilities:
• Respond to customer enquiries via phone, email and web chat, understanding their needs and recommending suitable services.
• Guide customers through the onboarding process, including scheduling installations and setting up accurate customer accounts.
• Manage and maintain your customer pipeline while meeting service and performance targets.
• Provide ongoing support to customers who may need additional assistance before their service is fully operational.
• Work collaboratively with internal teams to ensure a smooth customer experience.
• Assist with responding to customer queries and interactions across social media channels where required.
Requirements
Essential
• Previous experience in a call centre or office-based customer service role.
• Strong communication skills and a customer-focused approach.
• Ability to manage multiple enquiries while maintaining a high standard of service.
• Comfortable working as part of a team to achieve shared goals.
Desirable
• Experience within utilities, telecommunications or a similar service led industry.
About You
• Friendly, approachable and naturally customer focused.
• A strong communicator who enjoys helping people and solving problems.
• Organised, proactive and able to manage tasks efficiently in a fast paced environment.
Apply Now
For more information, contact Lauren.
• Salary: £24,500 - £25,000 per annum, depending on experience
• Benefits: Company benefits package including holiday and pension
• Working pattern: 35 hours per week, including some early evening shifts (up to 8pm) and occasional Saturdays (9am–5pm, approximately 1 in 3)
• Career development: Opportunity to grow within a supportive and expanding organisation
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"From our first conversation, Lyndsey has been exceptional - always following through when she said she'd be in touch and keeping me informed throughout the entire process. In an industry where communication can often be lacking, her reliability and professionalism really stood out. What started as a temporary placement has turned into a permanent position, which speaks volumes about Lyndsey's ability to match candidates with the right opportunities. She took the time to understand what I was looking for and found a role that was genuinely a great fit. Working with her made what can often be a stressful process actually enjoyable and I can't thank her enough."
"From the initial contact to all subsequent follow-up, the team at Global Highland have been engaging, enthusiastic and professional. I was paired up with a suitable role almost immediately and from there, the process has been transparent and seamless. Happy to recommend the team and will certainly look forward to dealing with Global Highland again in the future."
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