permanent
Key Responsibilities
* Manage guest and travel partner enquiries via phone, email and online platforms in a timely, professional manner
* Build and maintain strong relationships with travel agents and external booking partners
* Process reservations accurately, ensuring guest details, preferences and special requests are recorded and communicated clearly
* Maximise occupancy and revenue through effective rate management and upselling of additional services and experiences
* Maintain up to date knowledge of availability, packages, events and on-site activities
* Liaise with operational teams to support smooth pre-arrival planning and guest preparation
* Maintain accurate records and ensure booking systems are kept fully up to date
Requirements
Essential
* Previous experience in reservations, hospitality administration or a similar customer focused role
* Strong organisational skills with exceptional attention to detail
* Confident written and verbal communication skills
* Experience using booking systems and Microsoft Office
* Ability to manage multiple enquiries and bookings simultaneously
Desirable
* Experience working within luxury establishments
* Understanding of rate management and upselling techniques
About You
* Highly organised with a proactive, solutions focused mindset
* Calm under pressure and able to manage a fast paced workload
* Passionate about delivering exceptional service standards
* Commercially aware with strong attention to detail
Apply Now
For more information, contact Lauren.
* Salary: £34,000 per annum
* Benefits: Training, development and progression opportunities, plus the chance to be part of an ambitious and growing hospitality business
* Working Pattern: 45 hours per week, typically 9 am – 6 pm, including weekend working
* Career Development: Opportunity to grow within a developing luxury brand and gain exposure across multiple areas of the guest experience
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"From our first conversation, Lyndsey has been exceptional - always following through when she said she'd be in touch and keeping me informed throughout the entire process. In an industry where communication can often be lacking, her reliability and professionalism really stood out. What started as a temporary placement has turned into a permanent position, which speaks volumes about Lyndsey's ability to match candidates with the right opportunities. She took the time to understand what I was looking for and found a role that was genuinely a great fit. Working with her made what can often be a stressful process actually enjoyable and I can't thank her enough."
"From the initial contact to all subsequent follow-up, the team at Global Highland have been engaging, enthusiastic and professional. I was paired up with a suitable role almost immediately and from there, the process has been transparent and seamless. Happy to recommend the team and will certainly look forward to dealing with Global Highland again in the future."
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