Telesales Executive

Job: Telesales Executive

Description

Part time | Flexible hours between 12pm - 8pm

Our client is currently looking for a motivated and personable Telesales Executive to become a vital part of their Customer Operations Team at their Inverness office. You’ll play a key role in driving customer growth and satisfaction—engaging with both new prospects and existing customers to deliver exceptional service and value.

What you’ll be doing:

• Making outbound calls to potential customers generated through marketing and field sales
• Handling inbound sales enquiries with professionalism and urgency
• Understanding customer needs through effective questioning and recommending suitable packages
• Promoting Value Added Services (VAS) and upselling higher-value tariffs
• Managing contract renewals and encouraging customer referrals
• Using CRM tools to accurately track calls, manage leads, and maintain pipeline visibility
• Supporting the customer service team to ensure a smooth onboarding experience
• Handling objections confidently and professionally
• Ensuring every customer interaction meets our quality standards and reflects our brand positively

What we’re looking for:

• Previous experience in a customer-focused or telesales role
• Strong verbal communication and active listening skills
• A positive, adaptable attitude with a customer-first mindset
• Resilience and the ability to stay calm under pressure
• Confidence representing a brand and promoting its value
• Flexibility to work some evening shifts when required

If you are looking for part time work and the above sounds of interest please contact Lyndsey at Global Highland

Apply Now